Effective Date: March 3, 2026 | Last Updated: March 3, 2026
BY ACCESSING OR USING FIELDMODE, YOU AGREE TO BE BOUND BY THESE TERMS OF SERVICE. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT ACCESS OR USE THE SERVICE. THESE TERMS CONTAIN A LIMITATION OF LIABILITY, A DISCLAIMER OF WARRANTIES, AND AN INTELLECTUAL PROPERTY PROTECTION CLAUSE THAT AFFECT YOUR LEGAL RIGHTS.
"Service" refers to the Fieldmode application, website at fieldmode.app, and all related services, tools, features, content, and functionality provided by Fieldmode LLC.
"Company," "we," "us," "our" refers to Fieldmode LLC, a New York limited liability company, the owner and operator of Fieldmode.
"User," "you," "your" refers to any individual or entity that accesses or uses the Service.
"Content" refers to all information, data, text, software, code, diagnostic trees, decision logic, error code databases, equipment intelligence data, algorithms, user interface designs, visual elements, and any other materials available through or comprising the Service.
"User Content" refers to any data, information, or materials that you submit, upload, or create through the Service, including job logs, equipment records, and account information.
"Proprietary Technology" refers to all source code, object code, algorithms, data structures, diagnostic decision trees, cross-reference logic, equipment decoding algorithms, error code databases, known issue databases, AI models, scoring systems, and all associated intellectual property embodied in the Service.
You must be at least 18 years of age to use the Service. By using the Service, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.
If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access to or use of your account.
We reserve the right to refuse service, terminate accounts, or restrict access at our sole discretion, without notice, for any reason, including violation of these Terms.
THE FOLLOWING INTELLECTUAL PROPERTY PROVISIONS ARE MATERIAL TERMS OF THIS AGREEMENT. VIOLATION OF THESE PROVISIONS MAY RESULT IN IMMEDIATE TERMINATION OF ACCESS, CIVIL LIABILITY, AND CRIMINAL PROSECUTION TO THE FULLEST EXTENT PERMITTED BY LAW.
The Service and all Content, including but not limited to all Proprietary Technology, are the exclusive property of Fieldmode LLC and are protected by United States and international copyright, patent, trade secret, trademark, and other intellectual property laws. The Fieldmode name, logo, and all related marks are trademarks of Fieldmode LLC.
All rights not expressly granted to you in these Terms are reserved by Fieldmode LLC. No implied licenses are granted under these Terms.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service solely for your personal or internal business purposes as an HVAC professional. This license does not include any right to:
You expressly agree that you shall NOT, and shall not permit, encourage, assist, or enable any third party to:
The diagnostic decision trees, error code databases, equipment intelligence databases, known issue databases, parts cross-reference databases, charge calculation databases, and model decoder algorithms contained in the Service represent proprietary compilations created through substantial investment of time, expertise, and resources. These compilations are protected as trade secrets and proprietary information under applicable law, in addition to copyright protection.
You acknowledge that unauthorized copying, extraction, or reproduction of these databases — even of individual data points compiled systematically — constitutes misappropriation of trade secrets, copyright infringement, and a material breach of these Terms.
In the event of any breach or threatened breach of the intellectual property provisions of these Terms, Fieldmode LLC shall be entitled to:
These remedies are cumulative and not exclusive of any other remedies available to Fieldmode LLC.
The Service is designed for use by HVAC professionals, technicians, instructors, students, and others working in the heating, ventilation, air conditioning, and refrigeration industry. You agree to use the Service only for lawful purposes and in accordance with these Terms.
You shall not:
CRITICAL: FIELDMODE IS A DIAGNOSTIC AID AND REFERENCE TOOL. IT IS NOT A SUBSTITUTE FOR PROFESSIONAL TRAINING, JUDGMENT, EXPERIENCE, OR APPLICABLE CODES AND STANDARDS.
The diagnostic guidance, solutions, error code interpretations, equipment information, charge calculations, and all other technical content provided through the Service are intended as general reference information to assist qualified HVAC professionals in their work. This content is provided on an "as is" basis and may contain errors, omissions, or outdated information.
You acknowledge and agree that:
Fieldmode offers both free and paid subscription tiers. Paid subscriptions are billed on a monthly or annual basis, as selected at the time of purchase.
You retain ownership of any User Content you create through the Service (such as job logs and equipment records). By creating User Content through the Service, you grant us a limited license to store, process, and display that content solely for the purpose of providing the Service to you.
You are solely responsible for the accuracy and legality of any User Content you create. We reserve the right to remove any User Content that violates these Terms.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE FULLEST EXTENT PERMITTED BY LAW, SENTRI LLC DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AND AVAILABILITY.
We do not warrant that the Service will be uninterrupted, timely, secure, or error-free, that the results obtained from the Service will be accurate or reliable, or that any errors in the Service will be corrected.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SENTRI LLC, ITS OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE.
This limitation applies regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise) and even if we have been advised of the possibility of such damages. This limitation applies to, without limitation, any damages or injury arising from: (a) use of or reliance on any diagnostic guidance, solution, error code interpretation, or other technical content provided through the Service; (b) equipment damage, property damage, or personal injury allegedly resulting from use of the Service; (c) any errors, omissions, or inaccuracies in the Content; or (d) any unauthorized access to or alteration of your data.
In no event shall our total aggregate liability to you for all claims arising out of or relating to these Terms or the Service exceed the greater of (a) the amount you have paid to us in the twelve (12) months preceding the claim, or (b) fifty dollars ($50.00).
Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability shall be limited to the greatest extent permitted by law.
You agree to indemnify, defend, and hold harmless Fieldmode LLC, its officers, directors, members, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) any work performed using guidance from the Service; or (e) any claim that your use of the Service caused damage to a third party.
We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason, including without limitation if you breach these Terms. Upon termination:
You may terminate your account at any time by contacting us or using the account deletion feature in the app.
We reserve the right to modify these Terms at any time. Material changes will be communicated through the Service or via the email address associated with your account at least 30 days before taking effect. Your continued use of the Service after the effective date of any modification constitutes acceptance of the modified Terms.
If you do not agree with the modified Terms, you must stop using the Service and delete your account before the effective date of the changes.
These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of laws principles.
Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved exclusively in the state or federal courts located in the State of New York. You consent to the personal jurisdiction of such courts and waive any objection to venue therein.
Before initiating any legal action, you agree to first attempt to resolve the dispute informally by contacting us at [email protected]. If the dispute is not resolved within 30 days, either party may proceed with formal legal action.
We respect the intellectual property rights of others. If you believe that any content on the Service infringes your copyright, please submit a notice to our designated agent at [email protected] containing the information required under the Digital Millennium Copyright Act (17 U.S.C. § 512).
You agree to comply with all applicable export and re-export control laws and regulations, including the Export Administration Regulations maintained by the U.S. Department of Commerce.
If any provision of these Terms is held to be unenforceable or invalid, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
These Terms, together with our Privacy Policy and any subscription-specific terms presented at the time of purchase, constitute the entire agreement between you and Fieldmode LLC regarding the Service and supersede all prior agreements, understandings, and communications, whether written or oral.
The failure of Fieldmode LLC to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Fieldmode LLC.
For questions about these Terms of Service: