FIELDMODE

Privacy Policy

Effective Date: March 4, 2026 | Last Updated: March 4, 2026

YOUR PRIVACY IS NOT A REVENUE MODEL. FIELDMODE DOES NOT SELL, RENT, TRADE, OR MONETIZE YOUR PERSONAL DATA, DIAGNOSTIC DATA, EQUIPMENT DATA, OR ANY OTHER INFORMATION COLLECTED THROUGH THE SERVICE. WE NEVER HAVE AND NEVER WILL.

This Privacy Policy describes how Fieldmode LLC ("Company," "we," "us," "our") collects, uses, stores, protects, and shares information when you use the Fieldmode application, the website at fieldmode.app, and all related services (collectively, the "Service"). This Privacy Policy is incorporated into and subject to our Terms of Service.

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, do not access or use the Service.

1 Information We Collect

1.1 Information You Provide Directly

We collect information that you voluntarily provide when using the Service:

Account information: Email address, name, and company name (if provided) when you create an account
Job log data: Customer names, job notes, diagnostic paths, measurements, parts lists, and repair analyses that you create within the Service
Equipment records: Information you manually enter into equipment profiles, including equipment type, refrigerant type, metering device, age, and amperage ratings
AI chat messages: Text messages you submit to the AI Tech Assistant feature
Feedback: Any feedback, bug reports, or feature requests you submit through the Service

1.2 Information Collected Automatically

When you use the Service, certain information is collected automatically:

Device location (GPS): Used solely to retrieve local weather data for weather-adjusted diagnostic targets (superheat, subcooling, temperature split). Location is processed in real time and is not stored on our servers
Weather data: Outdoor temperature, humidity, and conditions retrieved from the National Weather Service API based on your approximate location. This data is cached locally on your device only
Usage analytics: Anonymous, aggregated data about feature usage, including which diagnostic categories are accessed, tab switches, and app open events. Analytics data does not contain personally identifiable information
Device information: Browser type, operating system, screen size, and device capabilities (such as Bluetooth support and camera availability) necessary for the Service to function

1.3 Information Collected Through AI Features

Nameplate scanner: When you photograph an equipment nameplate, the image is transmitted to Anthropic's API for processing. We extract structured equipment data (manufacturer, model, serial number, refrigerant type, electrical ratings) and return it to your device. We do not store the photographs on our servers. Anthropic's data retention policies apply to images processed through their API
AI Vision: Photographs submitted for diagnostic analysis are transmitted to Anthropic's API. We do not store these images on our servers
AI Chat: Conversation messages are transmitted to Anthropic's API for processing. Chat history is stored locally on your device for session continuity and is not stored on our servers

1.4 Information We Do NOT Collect

We want to be explicit about what we do not collect:

We do not collect or store GPS coordinates on our servers
We do not collect contacts, call logs, text messages, or any data from other apps on your device
We do not collect payment card numbers directly (payment processing is handled entirely by Stripe)
We do not use cookies for advertising, tracking, or cross-site profiling
We do not collect biometric data
We do not access your device's microphone except when you explicitly activate the Co-Pilot voice feature, and audio is processed in real time without server-side storage

2 How We Use Your Information

We use collected information solely for the following purposes:

Purpose	Data Used
Providing the Service and its features	Account info, equipment records, job logs
Weather-adjusted diagnostic targets	Real-time GPS (not stored), weather API data
AI-powered features (scanner, vision, chat)	Images and text transmitted to Anthropic API
Syncing job history across your devices	Account email (used as sync key)
Improving the Service	Anonymous, aggregated usage analytics
Processing payments	Account email (shared with Stripe)
Communicating with you	Email address (service-related notices only)
Legal compliance and enforcement	As required by applicable law

WE DO NOT USE YOUR DATA FOR ADVERTISING, PROFILING, BEHAVIORAL TARGETING, OR ANY PURPOSE OTHER THAN PROVIDING AND IMPROVING THE SERVICE.

3 Data Storage and Security

3.1 Where Data Is Stored

On your device (local storage): Equipment profiles, job session data, AI chat history, cached weather data, and usage analytics are stored locally on your device. This data is accessible only to the Fieldmode application
On our servers: Account information (email, name, company) and job history records (for cross-device sync) are stored on secure, encrypted servers located in the United States
Third-party processors: Data transmitted to Anthropic (AI features) and Stripe (payments) is subject to their respective privacy policies and data handling practices

3.2 Security Measures

We implement commercially reasonable administrative, technical, and physical safeguards to protect your information, including:

Encryption of data in transit (TLS/SSL) for all communications between the Service and our servers
Encryption of data at rest for stored account and job history data
Access controls limiting employee access to user data on a need-to-know basis
Regular security assessments of our infrastructure and code

While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

3.3 Data Retention

Account data: Retained for as long as your account is active. Upon account deletion, your data will be permanently deleted within 30 days
Job history: Retained for as long as your account is active. You may delete individual job records at any time
Usage analytics: Anonymous, aggregated analytics data may be retained indefinitely as it cannot be associated with any individual user
AI-processed images: Not retained by Fieldmode LLC. Anthropic's retention policies apply to data processed through their API
Local device data: Remains on your device until you clear the application data or uninstall the Service

4 Third-Party Service Providers

We share information with the following third-party service providers solely to operate the Service. We do not sell or share your data with third parties for their own marketing or commercial purposes.

Provider	Purpose	Data Shared
Anthropic	AI processing (nameplate scanning, vision diagnostics, chat assistant)	Images and text submitted to AI features
Stripe	Payment processing	Email, payment method details (handled directly by Stripe)
National Weather Service	Weather data for diagnostic targets	Approximate geographic coordinates (latitude/longitude)
Hosting provider	Application hosting and delivery	Standard web server logs (IP address, request data)

Each third-party provider is contractually obligated or governed by their own privacy policies to protect the data they receive. We encourage you to review their privacy policies:

Anthropic: anthropic.com/privacy
Stripe: stripe.com/privacy

5 Data Sharing and Disclosure

WE DO NOT SELL YOUR PERSONAL INFORMATION. WE HAVE NOT SOLD PERSONAL INFORMATION IN THE PRECEDING 12 MONTHS. WE DO NOT SHARE PERSONAL INFORMATION FOR CROSS-CONTEXT BEHAVIORAL ADVERTISING.

We may disclose your information only in the following limited circumstances:

With your consent: When you explicitly authorize us to share specific information
Service providers: To the third-party providers listed in Section 4, solely to operate the Service
Legal requirements: When required by applicable law, regulation, legal process, or enforceable governmental request
Protection of rights: To enforce our Terms of Service, protect the rights, property, or safety of Fieldmode LLC, our users, or the public, or to detect, prevent, or address fraud, security, or technical issues
Business transfer: In connection with a merger, acquisition, reorganization, sale of assets, or bankruptcy. In such event, your information would remain subject to the protections of this Privacy Policy, and you will be notified of any change in ownership or control of your personal information

We will never disclose your data to:

Advertisers or ad networks
Data brokers
Social media platforms
Marketing agencies
Any party seeking to use it for purposes unrelated to providing the Service to you

6 Your Rights and Choices

6.1 All Users

Regardless of your location, you have the right to:

Access your data: Request a copy of the personal information we hold about you
Correct your data: Update or correct inaccurate account information through your account settings
Delete your data: Request permanent deletion of your account and all associated data
Export your data: Download your job history and equipment records in a portable format
Withdraw consent: Revoke any previously granted consent, including location access, at any time through your device settings
Opt out of analytics: Disable anonymous usage analytics through the Settings panel within the Service

6.2 California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

Right to know: You may request that we disclose what personal information we collect, use, share, and sell
Right to delete: You may request deletion of your personal information, subject to certain exceptions
Right to correct: You may request correction of inaccurate personal information
Right to opt out of sale/sharing: We do not sell or share personal information as defined under CCPA/CPRA. There is no sale or sharing to opt out of
Right to limit use of sensitive personal information: We do not use sensitive personal information for purposes beyond what is necessary to provide the Service
Right to non-discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights

To exercise any of these rights, contact us at [email protected]. We will respond to verifiable consumer requests within 45 days.

6.3 European Economic Area, United Kingdom, and Swiss Residents (GDPR/UK GDPR)

If you are located in the EEA, UK, or Switzerland, you have rights under the General Data Protection Regulation (GDPR) and UK GDPR, including:

Legal basis for processing: We process your data based on contractual necessity (to provide the Service), legitimate interest (to improve the Service), and consent (for optional features like location access)
Right of access, rectification, erasure, restriction, portability, and objection as provided under applicable law
Right to lodge a complaint with your local data protection authority
International transfers: Data may be transferred to the United States. We rely on standard contractual clauses and other appropriate safeguards for such transfers

6.4 New York Residents

In addition to the rights described above, if applicable New York privacy legislation is enacted and takes effect, we will comply with any additional rights granted to New York residents under such legislation.

7 Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will promptly delete such information. If you believe we have inadvertently collected information from a child under 18, please contact us at [email protected].

8 Cookies and Tracking Technologies

The Service uses minimal cookies and local storage solely for functional purposes:

Session management: To maintain your login state and preferences
Offline functionality: Service worker caching to enable offline diagnostic access
Local data storage: Equipment profiles, job sessions, and AI chat history stored on your device

We do not use:

Third-party advertising cookies
Cross-site tracking cookies
Social media tracking pixels
Fingerprinting or any other persistent tracking technology

9 Bluetooth and Sensor Data

The Service includes optional Bluetooth connectivity for smart HVAC probes (such as Fieldpiece JobLink). When you use this feature:

Bluetooth data (temperature, pressure, and other sensor readings) is processed locally on your device in real time
Sensor readings are not transmitted to our servers or any third party
Bluetooth pairing information is stored locally on your device only
You may disconnect Bluetooth devices at any time through the Service or your device settings

10 Offline Mode and Local Data

Fieldmode is designed to function offline. When operating without an internet connection:

All diagnostic trees, calculators, P/T charts, error code databases, parts references, and job history are available from data cached on your device
No data is transmitted to any server while offline
Data created while offline (job logs, notes, measurements) is stored locally and synced to your account only when you reconnect to the internet (if you have an account)

11 Data Breach Notification

In the event of a data breach affecting your personal information, we will:

Notify affected users via email within 72 hours of becoming aware of the breach
Provide a description of the nature of the breach, the categories of data affected, and the approximate number of users affected
Describe the measures taken or proposed to address the breach and mitigate its effects
Notify applicable regulatory authorities as required by law

12 Do Not Track Signals

The Service does not track users across third-party websites or services and therefore does not respond to Do Not Track (DNT) signals. As stated in Section 8, we do not engage in cross-site tracking of any kind.

13 Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will:

Update the "Last Updated" date at the top of this page
Notify you via email (if you have an account) or through a prominent notice within the Service at least 30 days before the changes take effect
Provide a summary of material changes

Your continued use of the Service after the effective date of any revised Privacy Policy constitutes your acceptance of the changes. If you do not agree to the revised policy, you must stop using the Service and delete your account.

14 Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of laws principles, consistent with Section 13 of our Terms of Service.

15 Contact Information

For questions, concerns, or requests regarding this Privacy Policy or your personal data:

Fieldmode LLC
Email: [email protected]
Website: fieldmode.app

For general inquiries or Terms of Service questions: [email prot